Complaint Handling Mechanism

Effective Date: 01 June 2026 Fully Compliant

At GV Systems Technologies, customer satisfaction is our highest priority. We have established a structured, step-by-step Complaint Handling Mechanism to ensure that customer complaints, service faults, billing issues, and account security matters are escalated and resolved efficiently.

1. Complaint Escalation Pathways

Level 1 – Customer Support

This is the primary point of contact for all product queries, technical issues, license deployments, or general account questions.

  • Contact Email:
  • Resolution Window: Acknowledgment within 24 hours; formal response or resolution within 2 Business Days.

Level 2 – Escalation Desk

If your concern has not been fully resolved by customer support, or if you disagree with the resolution provided, you may escalate your query to the billing and product managers.

Level 3 – Grievance Officer

If you believe the escalation desk has not addressed your complaint appropriately, or if the issue concerns data protection, personal information breaches, or regulatory compliance, you can contact the executive Grievance Officer.

  • Officer Name: Mr. Jey Ganesan
  • Designation: Data Protection Contact & Grievance Officer
  • Direct Email:
  • Direct Phone: +91 7406670809
  • Resolution Window: Acknowledgment within 48 hours; investigation and final resolution within 15 Business Days.

Level 4 – Legal Resolution

In the highly unlikely event that we are unable to reach a mutually satisfactory resolution through our internal steps, disputes will proceed to arbitration or judicial review.

  • Jurisdiction: Subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

2. How to File an Effective Complaint

To help us review and resolve your case quickly, please provide clear and complete details in your email:

  • Provide your full company name and primary user account ID.
  • Specify the software product name (e.g. E360 Workforce Agent, VelVyntra Accounting).
  • Include relevant transaction reference IDs, order receipts, or invoice numbers.
  • Describe the problem clearly (include steps to reproduce technical issues or attaching screenshots).